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Blackerby Associates
City of Phoenix
Community and Economic Development Department
Phoenix Workforce Connection

PWC Youth Programs Strategic Plan Implementation
Phoenix Workforce Connection





Not-for-Profit &


  • Implementation

  •     ♦  1. Wkforce. Educ.
        ♦  2. Provider Stds.
        ♦  Common Measures
  • Current Plan
  • YIC Input
  • Providers Input
  • Imple. Planning
  • Process Info.
  • Project Mgmt.
  • Implementation

    Minutes of for Implementation Team Meetings, Friday, May 19, 2006
    Report on decisions reached and actions taken or to be taken regarding six of the strategic plan tasks: PDF

    • TASK   1. Workplace Skills Standards
    • TASK   2. Provider Standards
    • TASK   4. Client Resource Map
    • TASK   7. Status of Youth
    • TASK   5. Youth Caseworker Training
    • TASK 10. Organize Employers

    Task 1. Define Youth Learning System Standards — Adopt Workplace Skills Standards
    Adopted by Arizona Department of Education, March 24, 1997. "The Workplace Skills Standards are designed to be integrated into the traditional curriculum taught in schools at all levels and are most effectively learned in the context of an integrated effort involving parents, educatiors, business partners and members of the community. Student acquisition of critical workplace skills, with an emphasis on application, is a developmental process which encompasses an individual's entire lifetime. The demonstration of these skills is essential for individuals and contributes to the foundation of an educated citizenry." See also Arizona Department of Education at Workplace Skills Standards. PDF Word

    Task 2. Strengthen Provider Network — Adapt & Adopt PEPNet Quality Standards
    The PEPNet Guide to Quality Standards for Youth Programs, by the National Youth Employment Coalition (NYEC) provides detailed information on the standards and examples of how they work in practice. The Standards include:

    • Management for Quality
      Standards for program management — The foundation for program direction, systems and operations.
    • Programmatic Approach
      Standards for program design — How the program is shaped, how the young person experiences the program, how the pieces work together.
    • Youth Development Competencies
      Standards for program offerings — What youth need to know and be able to do to successfully transition to work and adulthood and how to help them gain those skills, knowledge and abilities.
    • Focus on Youth Results
      Standards for performance measurement — Measuring, documenting and reporting youth outcomes and progress towards those outcomes.

    Free On-line Tools
    PEPNet has three free on-line tools to help provider organizations assess themselves and plan improvement actions to meet the standards. Note: You must create a free on-line account to access the on-line tools or order free materials from PEPNet.

    • PEPNet Quality Self Assessment Tool
      Enables multiple program staff to complete the PEPNet Quality Self Assessment electronically.
    • PEPNet Results Assessment Tool (with benchmarks)
      Captures and organizes youth performance data, allowing programs to compare actual performance with program goals and with the performance of similar programs around the country. Users select the outcomes, progress measures and benchmark comparison areas.
    • PEPNet Improvement Action Planning Tool
      Enables users to create improvement goals and an action plan for each goal, and to monitor accomplishments. The action plan includes action steps, timelines, and assignment of tasks.

    Common MeasuresTraining and Employment Guidance Letter No. 17-05
    February 17, 2006. "The intent of this guidance is to replace existing guidance with a single, unified Department of Labor guidance document on the common measures..."

    Current Version and Status of the Implementation Action Plan

    Strategic Plan Implementation Action Plan
    Ver. 2.15., updated 05/23/06. This Implementation Action Plan includes subtasks, due dates, responsibility centers and resources needed to implement each of the ten strategic tasks developed in late 2005. This version of the Implementation Action Plan is the result of the May 23, 2006 meeting of the Youth Initiatives Committee (YIC). PDF

    Implementation Action Plan Status Report as of May 31, 2006
    Final Ver. 06/15/06. This status report summarizes the current status of each of the ten strategic tasks as of May 31, 2006. Seven of the ten tasks are on course, and three are in process of developing revised implementation plans. PDF

    Implementation Action Plan Status Report as of April 28, 2006
    Final Ver. 05/15/06. This status report focuses on actions that are currently due or about to become due. Information in the Status Code and Comments columns was provide by Implementation Team members. Status codes are:
    C  =  Complete;
    O  =  On course to meet target date;
    I  =  In process; see revised target date under Comments;
    N  =  Not started; see revised target date under Comments. PDF

    YIC Update and Input to the Implementation Plan

    Notes from YIC Meeting July 25, 2006
    Ver. 07/31/06. At the July 25 YIC Meeting, members of the YIC, Provider Aagencies and City of Phoenix Staff participated in an exercise to define expectations between the YIC and Providers, and between the YIC and the Staff. This file contains the raw data from that exercise. This information, along with information from the April 26 All Hands Meeting (see Providers, below), will be developed into "Rules of Engagement" among the three parties. Notes from YIC Expectations Exercise 07/25/06

    Notes from YIC Meeting May 23, 2006
    Ver. 05/31/06. At the May 23 YIC Meeting, the Implementation Team updated the YIC members on the May 15 version of the Strategic Plan Implementation Action Plan (see above). These notes reflect the comments of the YIC members, providers and City staff who were present. Notes from YIC 05/23/06

    Providers Input to the Implementation Plan

    Notes from Providers' All-Hands Meeting, April 26, 2006
    Ver. 05/02/06. Approximately 24 represenatives of youth services providers organizations participated in the Arpil 26 meeting to review the Implementation Action Plan. These notes were taken at that meeting.

    Providers' All-Hands Meeting Agenda, April 26, 2006
    Ver. 04/18/06. Everyone who is involved in providing workforce services to youths is invited to the April 26 Providers Meeting, to be held from 8:30 a.m. to 12:00 noon, at Arizona Call-A-Teen Youth Resources, Inc., 648 N. 5th Ave, Phoenix, AZ 85003, 602.252.6721, ext 201. The agenda will include a review of the mission, vision and expectations, and a review of the draft Strategic Plan Implementation Action Plan (see abpve).

    Implementation Planning Workshop

    Draft Strategic Plan Implementation Action Plan
    Draft Ver. 1.4., 04/06/06. This draft Implementation Action Plan includes subtasks, due dates, responsibility centers and resources needed to implement each of the ten strategic tasks developed in late 2005. This draft Implementation Action Plan is the result of the April 6, 2006 meeting of provider agency Executive Directors and Implementation Team members. It will be the basis for discussion at the April 26 All Hands Providers Meeting. PDF

    Notes from Executive Directors and Implementation Team Members Meeting
    April 6, 2006. Notes describe many of the activities at the April 6, 2006 meeting. PDF

    Youth Programs Vision
    Small groups of participants at the April 6,2006 implementation planning meeting created pictures to describe their vision of a perfect future, and then associate a tag line with each picture. The results are presented below. Click on any image to see a larger version.


    "Life is Good"

    "Everybody's Happy!"

    "Working together to create a quality (emerging) workforce."

    Draft Meeting Agenda for April 6, 2006
    Draft, 04/03/06. All provider agency Executive Directors and Implementation Team members are invited and urged to attend this all-day working meeting. The primary purposes are:

    • To review and approve the final Implementation Action Plan;
    • To review and approve Implementation Team actions taken to-date; and
    • To prioritize steps in the Implementation Action Plan. PDF

    Process Information

    The Plan-to-Plan describes the major steps in developing the Implemenation Action Plans, and preparing to implement the Strategic Tasks. PDF

    Contact Information Spreadsheet
    Excel spreadsheet. Committee assignments, with names, email addresses and phone numbers for project participants, including facilitators. Excel File

    Project Management

    Blackerby Associates helps any organization transform into a high-performance enterprise. Our experts in management and operations provide a single source for organizational transformation and improvement services. Blackerby Associates is a Phoenix-based consulting firm. Key Associates working on the PWC Youth Implementation Planning project include:

    Phillip Blackerby, M.P.Aff.Phillip Blackerby, M.P.Aff., Project Manager, has nearly 17 years in direct public service and 15 years consulting to government and not-for-profit organizations. An expert in public sector strategic planning, Mr. Blackerby published several articles, produced a training video, trained hundreds of officials and facilitated dozens of public and not-for-profit sector strategic planning processes. He integrated planning and budgeting at two state agencies and helped design a program planning system for a federal agency. Much of his consulting experience is with social services agencies, covering all levels of government. His master's degree is from the LBJ School of Public Affairs at The University of Texas at Austin; his bachelor's degree in economics (honors) is from Brown University. Contact Mr. Blackerby at phillip@BlackerbyAssoc.com, tel. 602-908-1082.

    Lynne Brown, M.S.Lynne Brown, M.S., Senior Consultant, will serve as primary group facilitator for planning and implementation sessions. She spent over 20 years in organizational development and human resources leadership at major aerospace and finance companies. A highly-skilled facilitator, Ms. Brown specializes in group, leader and organization effectiveness. Her innovative work as human resources director for a high-performance, team-based manufacturer has been benchmarked by several Fortune 500 companies. She is licensed to conduct over a dozen personal and organizational development tools, including: Myers Briggs Type Indicator; FIRO B; Wilson Learning Managing Interpersonal Relationships; and Seven Habits of Highly-Effective People. Her master's degree in organizational development is from Pepperdine University, and her bachelor's degree in English is from ASU. Contact Ms. Brown at lynnebrown@att.net.