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Blackerby Associates
City of Phoenix
Human Services Department
Youth Opportunities Unit


Strategic Plan Information Center
Phoenix Youth Services

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Contents

Process Goals
1. Plan-to-Plan
2. Environ. Scan
3. Focus Groups
4. Planning Retreat
  • Mission, Issues
  • Outcomes
  • 5. Communications
    Participants
    Management


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    The Youth Opportunities Unit (YOU), Human Services Department, City of Phoenix, AZ, has engaged Blackerby Associates to facilitate development of its strategic plan. This site contains the relevant documentation of this process, so that participants and other interested people can monitor the project's progress and activities.

    Strategic Planning Process Goals

    • To produce a strategic plan for YOU, including the mission, strategic issues, goals and a high-level action plan.
      Planning horizon: 3 years, July 1, 2004 through June 30, 2007.


    • To produce an implementation plan (for year 1, July 1, 2004 - June 30, 2005) for YOU that will include the action steps necessary to implement the strategic plan.


    • To ensure that every voice is heard.


    1.  Plan-to-Plan

    Plan-to-Plan Summary document, Youth Opportunities Unit Strategic Plan 2007

    Plan-to-Plan document, Youth Opportunities Unit Strategic Plan 2007 PDF

    NOTE: All dates are 2004, unless specifically noted.
    Activity Responsibility Target DateProposed DateActual Date
    Kick-off meeting YOU project team
    Blackerby Assoc.
    May 11 Tue., May 11
    Wed., May 19
    May 11
    Phase 1. Plan-to-Plan
    Publish Plan-to-Plan YOU project team
    Blackerby Assoc.
      Fri., May 21 May 21
    Phase 2. Environmental Scan
    Conduct environmental scan Blackerby Assoc. Wed., May 12
    Mon., May 24
    May 24
    Phase 3. Focus Groups
    Assign focus groups participants YOU project team
    YOU employees
    Fri., May 21 May 11
    Conduct focus groups: Blackerby Assoc. May 24-28 See detail below:  
  • Services delivery personnel (A group)
  • YOU employees Tue., May 25
    8:30-10:00 a.m.
    May 25
  • Services delivery personnel (B group)
  • YOU employees Tue., May 25
    10:30 a.m.-noon
    May 25
  • YOU senior staff
  • YOU senior staff Tue., May 25
    1:30-3:00 p.m.
    May 25
  • YOU executive management
  • Lead Dep. Dir., HSD
    YOU managers
    Thu., June 3
    8:00-9:30 a.m.
    June 3
    Compile results of focus groups Blackerby Assoc. June 1-14 by Mon., June 14 May 27
    June 3
    Phase 4. Strategic Planning Retreat
    Strategic planning retreat, session 1
    Mission, Issues and Goals
    Strat. Plng. Team
    Blackerby Assoc.
      Tue., June 15
    8:30 a.m.-4:30 p.m.
    June 15
    Strategic planning retreat, session 2
    Goals, Objectives and Implementation
    Strat. Plng. Team
    Blackerby Assoc.
      Wed., June 16
    8:30 a.m.-4:30 p.m.
    June 16
    Strategic planning follow-up session
    Timeline, Communications and
    Implementation Management
    Strat. Plng. Team
    Blackerby Assoc.
      Mon., June 12
    2:00 p.m.-4:00 p.m.
     
    Phase 5. Documentation & Communications
    Submit Draft Strategic Plan Blackerby Assoc. by 2 weeks
    after retreat
    Wed., June 30 June 30
    City reviews Draft Strategic Plan YOU management
    HSD management
    as needed Wed., July 7  
    Submit Final Strategic Plan Blackerby Assoc. 15 days after
    City approval
    Thu., July 22  
    Phase 6. Implementation
    Strategic plan implementation Comm. Svcs. Div. Jul. 1, 04 -
    Jun. 30, 07
    Thu., Jul. 1, 04 -
    Tue., Jun. 30, 07
     

    2.  Environmental Scan

    The following documentary sources will be reviewed as part of the environmental scan, focusing on internal strengths and weaknesses, and external threats and opportunities (SWOT).

    Environmental Scan Analysis Report, Youth Opportunities Unit. Based on a review of the documentary sources described above. PDF

    3.  Focus Groups: Analysis and Validation of Fact-Finding

    Focus Groups Facilitator Role and Ground Rules governing focus group sessions

    Focus Group Questions PDF

    1. Youth Opportunities Unit service delivery personnel (A group), Tue., May 25, 8:30-10:00 a.m., Travis L. Williams Family Services Center, Room 150, 4732 S. Central Ave., Phoenix.
    2. Youth Opportunities Unit service delivery personnel (B group), Tue., May 25, 10:30 p.m.-noon, Travis L. Williams Family Services Center, Room 150, 4732 S. Central Ave., Phoenix.
    3. Youth Opportunities Unit senior staff, Tue., May 25, 1:30-3:00 p.m., City Hall, 17th floor East.
    4. Youth Opportunities Unit executive managers, Thu., June 3, 8:00-9:30 a.m., City Hall, 18th floor sm. conf. rm.

    4.  Strategic Planning Retreat — Tuesday-Wednesday, June 15-16, 2004

    Strategic Planning Team retreat to be held at:
    Flinn Foundation
    1802 North Central Ave.
    Phoenix, AZ 85004-1509
    Main: 602-744-6800
    Fax: 602-744-6815

    Dress: Business casual
    Bring: Open mind

    Follow-up Session — Monday, July 12, 2004

    Strategic Planning Team follow-up session to be held at:
    Travis L. Williams Family Services Center
    4732 S. Central Ave.
    Phoenix, AZ 85040
    602-534-4732

    Dress: Business casual
    Bring: Open mind
    • Handouts for Strategic Planning Follow-up Session PDF

    5.  Documentation & Communication of Youth Opportunities Unit Three-Year Strategic Plan

    Key Participants

    Responsibility for each step in the Project Timeline is assigned to a group of individuals. In general, the Blackerby Associates Project Manager, acting in concert with the YOU Project Coordinator, will prompt these groups and individuals to accomplish their responsibilities in a timely manner. The key participants include:

    YOU project team consists of the Lead Deputy Human Services Director, the YOU Strategic Plan Project Coordinator, YOU Human Services Program Coordinator, YOU Human Services Program Coordinator and any other individuals they may designate from time-to-time.

    Blackerby Associates includes Phillip Blackerby, Principal and Project Manager, and Lynne Brown, Senior Associate and Facilitator. In most cases, Mr. Blackerby and Ms. Brown will work together as a team.

    YOU Employees includes all approximately 31 paid employees of YOU. All YOU employees are encouraged to provide input into the strategic planning process, so that every voice is heard.

    Strategic Planning Team members are the approximately 31 individuals who are YOU employees. Selected other stakeholders may also be named. Members of the Strategic Planning Team will participate in a two-day Strategic Planning Session, make decisions about the future development of YOU.

    Focus Groups are made up of people—8-12 individuals per group—who will participate in group discussions, giving their input into the strategic planning process. Each focus group session will begin with a brief review of key themes derived from the environmental scan, followed by a facilitated discussion. Focus group participants are YOU employees. Each focus group will be facilitated by one consultant, while another consultant takes detailed notes on the discussion.

    The three focus groups include:

    • YOU employees (2): two focus groups will be made up of front-line employees. These two focus groups will both be held at the Travis L. Williams Family Services Center, Room 150, 4732 S. Central Ave., Phoenix.


    • YOU Senior Staff are key YOU employees charged with managing, overseeing, evaluating and allocating resources within the Unit. This focus group will be held at City Hall, 17th Floor East.

    YOU and Human Services Dept. Management includes the YOU Human Services Program Coordinators, Lead Deputy Human Services Director, the Director of Human Services and others whom they may name.